TERMS & CONDITIONS

ACCEPTANCE OF TERMS

We accept clients all around USA, provided the output is in English and our payment terms are agreed. Other languages can be requested depending on the staff language proficiency. Synervas has been retained by the client to provide services throughout the web as requested in the client´s job description.

By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services.

Our regular schedule is Monday through Friday (check Office Hours & Communication for further information). Information, completed projects, updates, etc. All files are virus-checked prior to transmission. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.

Service cancellation can be done at any time, once the billing cycle is completed. Alternative arrangements can be done between parties.

Expenses

Expenses incurred on behalf of client are not included in any fees and will be billed to client. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost, if not included in the service package the client purchases. On-site visits will be billed for meeting time, roundtrip travel time and mileage. An advance expense deposit may be requested. Payment is due upon receipt.

Responsibilities

Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible.

Accuracy

Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Service Provider is not responsible for errors or omissions on the Client’s part.

Payment Options

All of our services are prepaid. Credit and debit cards are accepted as well. Other payment agreements can be discussed with the service provider.

Confidentiality

A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. Synervas will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, Synervas will return all documentation, records or other items that were used or created by Synervas for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party’s prior written consent disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential (“Confidential Information”). “Confidential Information” means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.

Your Privacy

Any information you give to Synervas will be held with the utmost care, and will not be used in ways that you have not consented to Synervas will ask you when it needs information that personally identifies you or allows us to contact you. Generally, this information is requested when you are asking for information or hiring our services.

Cancellation

You may elect to cancel your subscription at any time by sending an email to info@synervas.com with a cancellation request. Your election will be deemed to have been received one (1) U.S. business day after We receive your cancellation notice through info@synervas.com. Your election to cancel your subscription will take effect at the conclusion of the billing period in which your election is received. For example, if you purchase a subscription on January 1 and then elect on January 15 to cancel your subscription, your subscription will be terminated effective as of 11:59 p.m. If your subscription has a monthly fee installment structure, the portion of the monthly subscription fee attributable to the period between January 16-31 will not be refunded to you. After the trial period (7 days on your first month) All sales are final. We do not give full or partial refunds for subscriptions that you have purchased regardless of the basis for the refund request.